Privacy Policy
Last updated:
Western Softworks LLC ("Western Softworks", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website or use our services. Please read it carefully to understand how we treat your personal information.
By visiting westernsoftworks.com (the "Site") or using our services, you accept the practices described in this Privacy Policy.
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, organization name and any details you submit through our contact form, by email, by phone or during a meeting. If you become a client, we also keep the billing and contract details needed to provide our services.
We also collect certain information automatically when you visit the Site, including IP address information, browser type, device information, operating system, pages visited, time spent on pages, the referring website and your interactions with the Site.
Other information we collect includes:
- Your organization type, the service you're interested in and the contents of your message
- The name, email address and time you choose when you book a Google Meet call through our booking page
- A one-way hash of your IP address (never the address itself) and your browser's user-agent string, stored with each contact form submission to protect the form from abuse
- Your light or dark display preference, if you choose one
We do not ask for sensitive information, such as government identification numbers, health information, financial account numbers or precise location, and we ask that you not send it to us through the Site. If you share sensitive information with us in the course of a project, we use it only as needed for that project, with your consent or as otherwise permitted by applicable law.
Some of this information is collected through cookies and analytics tools, including Google Analytics.
1.1 If You Fail to Provide Personal Data
Where we need personal information by law or under the terms of a contract we have with you, and you don't provide it when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In that case, we may have to cancel a service you have with us, and we will tell you at the time if this happens. Fields marked optional on our contact form, such as your phone number, can always be left blank.
2. How is Personal Data Collected
We use different methods to collect data from and about you, including:
- Direct interactions: Information you give us when you fill in our contact form, email us, call us, meet with us or become a client.
- Automated technologies: As you use the Site, cookies, Google Analytics and our web server's technical logs collect information about your device, browser and browsing actions.
- Scheduling tools: When you book a call through our Google Calendar booking page, Google shares with us the name, email address and time you enter there.
3. How We Use Your Information
Below is a description of the ways we use your personal information and the legal bases we rely on to do so. We have also identified our legitimate interests where appropriate.
We may process your personal information on more than one legal basis depending on the specific purpose. Please contact us if you need details about the specific basis we rely on where more than one is listed below.
- To respond to your inquiry and follow up about the services you asked aboutInformation used: Contact details, organization details and your messageLegal basis: Your consent; taking steps at your request before entering into a contract; our legitimate interest in answering inquiries about our services
- To schedule and hold meetings, including Google Meet callsInformation used: Name, email address and the meeting time you chooseLegal basis: Taking steps at your request before entering into a contract; performance of a contract
- To provide our services and manage our relationship with clients, including invoicingInformation used: Contact, organization, billing and contract detailsLegal basis: Performance of a contract; compliance with legal obligations, such as tax and accounting records
- To understand how visitors use the Site and improve itInformation used: Usage, device and approximate location information collected through Google AnalyticsLegal basis: Our legitimate interest in improving the Site, or your consent where applicable law requires it
- To keep the Site and our contact form secure and free of spam and abuseInformation used: Hashed IP address, user-agent string and web server logsLegal basis: Our legitimate interest in protecting the Site, our business and our visitors
- To remember your display preferenceInformation used: Your light or dark theme choiceLegal basis: Our legitimate interest in providing the feature you asked for
- To comply with the law and protect our rightsInformation used: Any information relevant to the specific request or disputeLegal basis: Compliance with legal obligations; our legitimate interest in establishing, exercising or defending legal claims
5. Google Analytics
We use Google Analytics, a web analytics service provided by Google LLC, to analyze how visitors use the Site. Google Analytics uses cookies to collect information about Site usage, including pages visited, session duration, device type, approximate geographic location and traffic sources. We never send your name, email address, phone number or message to Google Analytics.
The data collected through Google Analytics is transmitted to and stored on Google servers, which may be located outside your country. Google may use this data in accordance with its own privacy policy.
You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. For more information about how Google uses data from websites that use its services, visit policies.google.com/technologies/partner-sites.
6. Google Analytics Advertising Features
We have turned off Google Analytics Advertising Features, including Google signals and ad personalization. We do not use remarketing, demographic or interest reporting, or Google Ads integration.
If we turn on any of these features in the future, we will update this policy first. You can manage ad personalization for your Google account at any time in Google Ad Settings.
8. Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer period is required by law. Contact messages are kept as long as needed to respond and maintain our business relationship, and are then deleted. Spam submissions are deleted automatically. Records of the emails the Site sends are kept for 90 days. Google Analytics data is kept for.
You can request deletion of your information as described in "Your Rights and Choices" below.
9. Security of Your Information
We use reasonable technical, administrative and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration or destruction. For example, the Site is served only over encrypted HTTPS connections, and we store a one-way hash of IP addresses rather than the addresses themselves.
However, no method of transmitting information over the internet or storing it electronically is completely secure. While we work to protect your personal information, we cannot guarantee its absolute security.
If we become aware of a security incident affecting your personal information, we will take appropriate steps to investigate it, limit its impact and provide any notifications required by applicable law.
10. Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete or restrict the processing of your information. You may also have the right to object to certain processing or to receive a copy of your information in a portable format.
To exercise these rights, contact us using the details at the end of this policy or through our contact page.
You can manage cookies at any time through your browser settings. Turning on Global Privacy Control in your browser stops the Site from loading Google Analytics.
11. Children's Privacy
The Site is not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate authorization or consent, we will take reasonable steps to delete it as soon as practicable.
If you believe a child has provided personal information through the Site, please contact us using the details below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last updated" date, and we encourage you to review it periodically.
13. Contact Us
If you have questions about this Privacy Policy, contact us at:
Western Softworks LLCPO BOX 250410AGUADILLA PR 00604-0410hello@westernsoftworks.com+1 (787) 908-1584